Frequently Asked Questions

Quick answers to your most common sports betting questions, so you can get back to the game.

No, you do not need to be a resident of Colorado. However, you must be within the borders of the state of Colorado to use our sports betting app. You can also sign up for a mobile account from outside the state of Colorado. If you travel outside the state of Colorado, you will not be able to make wagers on the Sky Ute SportsBook app until you are within the borders of Colorado.


The Sky Ute SportsBook mobile app supports:

  • Android OS v5.0 or higher
  • iOS (iPhone) v9.0 or higher

To use the Sky Ute SportsBook app, location services must be enabled on your device to confirm that you are within the state of Colorado. Our locations system utilizes Wi-Fi, GPS, and/or GSM signals to locate you.  

If you are receiving a “location services error” or “location cannot be found,” the first step is to disable Wi-Fi through the app settings. This should help the app to locate you. If that does not work, try rebooting your phone.


If you are trying to open the app on an Android device, and not being accurately located, then you may need to clear your cache for your mobile to be accurately located. To do this, go to Settings>Name of app used to access gaming service (gaming app or browser app) and then select Clear Cache. There are apps available from the Play Store for this such as App Cache Cleaner.


Tribal regulations require us to verify our customer’s identity through a Know Your Customer (KYC) process. We need to be sure you are 21 years of age or older to be eligible to play our games. We are also required to ensure your mailing address is valid. The personal information we ask you to enter helps us to accomplish these regulatory requirements. We keep your personal information private and will not disclose it to third parties.


No. For security reasons, you are only permitted to have one account.

Click here for SUPPORT and then select CHANGE MY EMAIL.  Provide us both your new and old email addresses and we will quickly update it and notify you in your new email account.


If you cannot log in:

  • Make sure you are connected to the Internet.
  • If you are running any firewall software, such as Zone Alarm, McAfee, or Norton Internet Security, make sure it will allow the Sky Ute SportsBook mobile app to access your phone.
  • Virtual Private Network (VPN) or Virtual Network Client (VNC) software will interfere with the mobile software. Please disable it when trying to play.

Although Wi-Fi does not need to be disabled to operate your mobile sports book, sometimes it helps to disable Wi-Fi. It will allow our location technology to track your location more easily.

If you continue to have connectivity problems, please click on SUPPORT, and describe your problem.

Click on “Deposit,” then click on “Online.” You will then be asked to “Join Play+.” The process is simple and fast. Your player account will be funded immediately. Or, visit for additional information.


You can open an account with a minimum deposit of $25. Login to your account and click “Deposit.”

Betting limits are summarized in the Sky Ute SportsBook House Rules. Just click on the white avatar on the top line of your mobile SportsBook. Then click on “House Rules.”

If you have forgotten your password, please click on the Login screen of your Sky Ute SportsBook app and follow the instructions on the “Forgot Your Password?” link.

Click on the Home screen of your Sky Ute SportsBook app and follow the instructions on the “Forgot Your Password?” link. If you continue to have problems, click on SUPPORT, and request a password reset.


You have most likely violated one of the Terms of Use provisions that you agreed to when you created your mobile SportsBook account. Click on SUPPORT on the bottom line of your mobile SportsBook. Then click on “Legal & Privacy.” Click on “Terms of Use.” You may request reinstatement or clarification by clicking SUPPORT and requesting a clarification.


Click on the Login screen of your Sky Ute SportsBook app and follow the instructions on the “Forgot Your Password?” link. You can change it any time.


Click on “Betslip” on the bottom of the mobile SportsBook screen, then click on “My Bets.” All your current bets that are in action (games that are not decided) will be listed.


This occurs when you fail to click on “Place Bet” on the betting screen.


Click on the white avatar on the top line of your mobile SportsBook. Then click on “Transaction History.”  Your betting activity for the past 52 weeks will be available.


Yes. Click on the small white avatar on the top right side of the mobile SportsBook, click “777 Withdraw” and follow the simple instructions. You can also notify us at  SUPPORT  to inform us that you have closed your account and no longer wish to receive promotional emails, texts, or direct mail.


Simply click on SUPPORT on the bottom of your mobile SportsBook display and submit your inquiry. It is our goal to respond to you quickly.

Still have more questions? Check out our Sportsbook 101 and more!

This season, get off the sidelines and in on the action with Sky Ute!

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